WORDWONK "World-class knowledge-transfer solutions"
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Clients

The following are clients or employers with whom William Whiteside has worked through the years. Accompanying the introduction to each client is a letter of recommendation. To view the reference letter, just click on the Reference button.

Advanced Public Safety, Deerfield Beach, Florida

Advanced Public Safety (APS) was an international software developement origanization marketing technology solutions to the public safety sector. As a Senior Technical Writer and Process Analyst, William Whiteside was responsible for creating and publishing user and system documentation for Web-based applications, and managed the proposal preparation process. He also analyzed internal business practices, recommended improvements, and documented the associated processes.
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GKJ Group, Boca Raton, Florida

JKG is a major marketing and corporate communications solutions company. As a Business Analyst / Sr. Technical Writer, William Whiteside defined software system solution requirements and SDLC processes. Created and published end-user documents and on-line Help for ecommerce environments, as well as system design specifications. Created, organized, and managed knowledge repositories as the Knowledge Manager.
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DayJet, Boca Raton, Florida

DayJet was an American commercial aviation company that provided "on-demand" jet travel. As a Process Analyst / Sr. Technical Writer, William Whiteside was in charge of technical publications for internal user guides and help, as well as customer facing documentation. He created the documentation style and standards for reference material, online help, FAQs, and technical specifications. Mr. Whiteside also was responsible for the selection of the documentation and content creation tools. In addition to these responsibilities he was involved in the process definitions for various content/document knowledge management activities cutting across the organization.
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Champion Solutions Group, Boca Raton, Florida

Champion Solutions Group is a premier IBM Business Partner specializing in storage solutions and data center managed services and monitoring. As a Process / Knowledge Transfer Analyst, William Whiteside was responsible for establishing, organizing, and implementing best business practices to ensure efficient internal operations and Client satisfaction. He also provided the associated process flows and documentation, which included pre-sales and technical requirements, policies and procedures, and user guidelines.
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Republic Services, Inc. Deerfield Beach, Florida

Republic is one of the largest waste management companies in the United States. As a Business Systems Requirements Writer, WilliamWhiteside was commissioned to create, seek approval of, and publish system requirements and design specifications for applications and reports. He was also responsible for the development and implementation of standards for written documentation throughout the organization, and facilitated a knowledge management environment by leveraging the current internal network, and utilizing an Intranet via SharePoint.
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Centrack International, Boca Raton, Florida

Centrack was one of the initial Internet-based information, advertising, and auction services company. As the Director of Knowledge Transfer, William Whiteside was responsible for defining Centrack's system development lifecycle by preparing, managing, and implementing development processes and the associated quality standards, based on the principles of ISO 9000 and Software Engineering Institute's CMM (Compatibility Maturity Model).
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Clients

The following are clients or employers with whom William Whiteside has worked through the years. Accompanying the introduction to each client is a letter of recommendation. To view the reference letter, just click on the Reference button.
REFERENCE

Advanced Public Safety, Deerfield

Beach, Florida

Advanced Public Safety (APS) was an international software developement origanization marketing technology solutions to the public safety sector. As a Senior Technical Writer and Process Analyst, William Whiteside was responsible for creating and publishing user and system documentation for Web-based applications, and managed the proposal preparation process. He also analyzed internal business practices, recommended improvements, and documented the associated processes.

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