WORDWONK "World-class knowledge-transfer solutions"
© Copyright The Stanley Group. Alll rights reserved
The following are clients or employers with whom William Whiteside has
worked through the years. Accompanying the introduction to each client is a
letter of recommendation. To view the reference letter, just click on the
Advanced Public Safety, Deerfield Beach, Florida
Advanced Public Safety (APS) was an international software developement origanization marketing
technology solutions to the public safety sector.
As a Senior Technical Writer and Process Analyst, William Whiteside was responsible for creating and
publishing user and system documentation for Web-based applications, and managed the proposal
preparation process. He also analyzed internal business practices, recommended improvements, and
documented the associated processes.
GKJ Group, Boca Raton, Florida
JKG is a major marketing and corporate communications solutions company.
As a Business Analyst / Sr. Technical Writer, William Whiteside defined software system solution
requirements and SDLC processes. Created and published end-user documents and on-line Help for
ecommerce environments, as well as system design specifications. Created, organized, and managed
knowledge repositories as the Knowledge Manager.
DayJet, Boca Raton, Florida
DayJet was an American commercial aviation company that provided "on-demand" jet travel.
As a Process Analyst / Sr. Technical Writer, William Whiteside was in charge of technical publications for
internal user guides and help, as well as customer facing documentation. He created the documentation
style and standards for reference material, online help, FAQs, and technical specifications.
Mr. Whiteside also was responsible for the selection of the documentation and content creation tools. In
addition to these responsibilities he was involved in the process definitions for various content/document
knowledge management activities cutting across the organization.
Champion Solutions Group, Boca Raton, Florida
Champion Solutions Group is a premier IBM Business Partner specializing in storage solutions and data
center managed services and monitoring.
As a Process / Knowledge Transfer Analyst, William Whiteside was responsible for establishing,
organizing, and implementing best business practices to ensure efficient internal operations and
Client satisfaction. He also provided the associated process flows and documentation, which
included pre-sales and technical requirements, policies and procedures, and user guidelines.
Republic Services, Inc. Deerfield Beach, Florida
Republic is one of the largest waste management companies in the United States.
As a Business Systems Requirements Writer, WilliamWhiteside was commissioned to create, seek
approval of, and publish system requirements and design specifications for applications and
He was also responsible for the development and implementation of standards for written
documentation throughout the organization, and facilitated a knowledge management environment
by leveraging the current internal network, and utilizing an Intranet via SharePoint.
Centrack International, Boca Raton, Florida
Centrack was one of the initial Internet-based information, advertising, and auction services company.
As the Director of Knowledge Transfer, William Whiteside was responsible for defining Centrack's
system development lifecycle by preparing, managing, and implementing development processes
and the associated quality standards, based on the principles of ISO 9000 and Software
Engineering Institute's CMM (Compatibility Maturity Model).